Defects & Deposit Policy

Oh Joy is dedicated to providing our customers with pleasant service. All items are carefully inspected before shipping out to our customers. In the event that damage occurs in transit, please notify us immediately at ohjoyhome@gmail.com.

Damages or Defects
All damage or defect items must inform us within 1 day upon received. We will arrange a replaceable products or refund to you. Kindly be patient with us :)

Contact us via Whatsapp or Email with below:
1.Take photo(s) or video(s) of the affected items and WhatsApp or email us 
2. Exchange or refund only applicable within 3 days

Deposit
Upon return without any damages. Deposit will be refund within 1-2 business day from us (excluding bank process) estimated within 14 days.